1. We strive to provide you with the highest quality fruits and ensure your satisfaction with every purchase. However, due to the perishable nature of fruits, we can only accept returns at the time of delivery. This policy outlines the guidelines and procedures for returns and refunds on our website.

2. Return Eligibility:

1. a. Returns can only be initiated and accepted at the time of delivery.
2. b. We accept returns only for fruits that are damaged, spoiled, or not as per your order specifications.

3. Return Process:

1. a. Upon delivery, please thoroughly inspect the fruits to ensure they meet your expectations.
2. b. If you find any fruits that are damaged, spoiled, or not as per your order specifications, inform our delivery personnel immediately.
3. c. Our delivery personnel will process the return and make necessary adjustments to your order total.
4. d. You will not be required to make payment for the returned items.

4. Refund Policy:

1. a. Since we accept returns only on delivery, refunds are not applicable in this case.
2. b. You will only be charged for the fruits that you choose to keep and pay for during the delivery process.

5. No Returns after Delivery:

1. a. Once the fruits are delivered, we do not accept returns or provide refunds as they are perishable items.
2. b. We encourage customers to thoroughly inspect the fruits on delivery to ensure their satisfaction before making the payment.

Please note that this Return and Refund Policy applies specifically to orders delivered within Mumbai. For orders outside Mumbai, we take 100% advance payments.

For Fruit Hamper and Fruit Basket orders, we require advance payments to be made. These custom orders are meticulously designed and tailored to meet each customer's specific requirements. Due to the personalized nature of these items, we regret to inform you that returns or refunds are not possible for Fruit Hampers and Baskets.

Upon making the payment for the Fruit Hamper or Basket, our valued customer will be provided with the contact information of the dedicated employee responsible for creating their unique arrangement. This designated employee will serve as the point of contact and will provide regular updates to the customer regarding the progress and details of their order.

We understand that occasionally minor adjustments may be desired even after the order is placed. Rest assured, we are happy to accommodate minor changes within the same price range, provided that they do not significantly alter the overall design and composition of the Fruit Hamper or Basket.

Our commitment to customer satisfaction remains unwavering, and we strive to create exquisite Fruit Hampers and Baskets that bring joy and delight. Should you have any further inquiries or require assistance regarding our Fruit Hamper and Basket orders, please do not hesitate to contact our dedicated customer support team.

If you have any further questions or need clarification regarding our Return and Refund Policy, please contact our customer support team.

6. Return Policy for Payments Made in Advance:

1. a. For customers who have made the payment in advance and encounter any damaged fruit in their order, we offer a refund within 24 hours for the specific fruit(s) in question.
2. b. To initiate the return process, please contact our customer support team within the specified time frame and provide relevant details regarding the damaged fruit
3. c. Our customer support team will guide you through the return process and ensure a prompt refund for the affected fruit(s) in your order.
4. d. Please note that the refund will be issued through the same payment method used for the initial transaction.
5. e. This return policy for advance payments applies only to cases of damaged fruit and at the time of delivery itself.

At Quintessentials we value your satisfaction and strive to provide the finest quality fruits. We appreciate your understanding regarding the limitations of returns and refunds due to the perishable nature of our products. If you have any further questions or require clarification regarding our Return and Refund Policy, please don't hesitate to contact our dedicated customer support team.